Erica DipyaticClient Success Manager
Erica brings nearly twenty years of industry experience to her role as the primary point of contact between clients and the DOM team. Erica is a problem-solver and a solution-finder. She knows the finer points of the business side of digital marketing and understands the needs of clients – even if they don’t know their own needs yet.
As a Client Success Manager, Erica specializes in a dual role as a guide for her clients and as a project manager for the DOM team. She keeps her clients up-to-date and confident that their portfolio, whatever form it takes, is at the top of her list. This also means that she keeps her other eye on the team, managing the work they do, and measuring those all-important key progress indicators.
Erica’s education began at Pennsylvania State University with a Bachelor of Science in Marketing and Management Information Systems, which she then supplemented with an MBA from the University of Pittsburgh’s Joseph M. Katz Graduate School of Business.
Erica is also the Founder of PGH Women’s Wired Network – a professional networking group bringing digitally ambitious women of the Greater Pittsburgh region together to connect and build relationships, one dinner at a time.
Erica is currently on the Executive Board of the American Marketing Association, Pittsburgh Chapter, and serves as a Team Captain of her local American Cancer Society Relay for Life, for which she served as the Online Marketing Chair for 9 years. Erica is a four-time Space Camp trainee, and even earned the coveted role of Commander on her first mission, giving her the kind of leadership bona fides most of us could only dream of.