help desk software

The DOM Difference

Our sole purpose is helping our clients grow their business. The DOM Difference comes from a collection of our proprietary best practices, which have been perfected over more than 10 years and are proven to drive results. A way of life for us, every DOM team member is trained to deliver on The DOM Difference.

Disciplined approach

DOM’s approach is disciplined in that each project follows the same important steps to identify best solutions. Yet we’re flexible enough to test new techniques and the latest tools to create innovative campaigns. This proprietary approach includes:

  • A no-obligation, free assessment of current efforts to determine likelihood of success and client compatibility
  • A discovery & planning period set the digital strategy and establish clear success metrics
  • Execution per DOM’s tried-and-true procedures with flexibility for testing
  • Ongoing cycle of analysis-testing-implementation to ensure continued success

Straightforward Communication

DOM takes communication very seriously. We speak plain English (or Spanish as the case may be) and communicate frequently so you always know the details of your campaigns. You receive:

  • Straightforward and honest communication, the foundation for building collaborative partnerships
  • A team approach with dedicated account manager & designated back up so communication and work never lapses
  • A well-thought out, results-driven strategic approach and clearly articulated execution plan
  • Weekly status updates on work peformed, questions, and potential roadblocks
  • Timely performance reports with expert recommendations to ensure achievement of success metrics

Complete Transparency

We have no secrets or hidden agendas, which can kill partnerships. The long-term success of your campaigns depends on your:

  • Maintaining access and ownership of all accounts
  • Receiving clear, consistent and open reporting of results
  • Not having long-term contracts; all work is performed month-to-month
  • Understanding a clear pricing & billing structure; you won’t be surprised by hidden fees

Culture of Excellence

We are digital marketers. That’s it. Our culture of excellence requires we live and breathe it so we can help you grow online. As proof of our culture, we:

  • Are a top 200 Premier Google Partner and accredited across all major platforms
  • Hire right and vigorously train our team to deliver The DOM Difference
  • Build relationships based on mutual respect
  • Are hyper focused on driving client ROI and consistently developing our digital marketing expertise
  • Charge every team member with staying ahead of the ever-changing trends within our industry
Get a free, no-obligation assessment of your digital marketing efforts