Taylor Caplan

Taylor Caplan makes sure things run smoothly — for clients, for campaigns, and for the team. As Client Success Manager, she acts as the go-between, making sure every brand DOM works with feels heard, supported, and on track for actual results. She’s the one connecting dots, asking the right questions, and keeping things from falling through the cracks.

Taylor has five years of experience in marketing, most of it agency-side. She’s led strategy, managed teams, and written more than a few blog posts that you might’ve read without realizing it. Before DOM, she worked with Duckpin and Crossroads Co.Lab in roles that covered everything from social media and brand voice to project timelines and reporting.

She holds an M.A. in Communication and Business Leadership and a B.A. in Strategic Communication, both from High Point University. Her name has shown up on platforms like GoDaddy and the American Marketing Association, where she’s written about everything from influencer strategy to how to actually get people to attend webinars more than once.

Outside the office, she volunteers as a youth golf coach with First Tee Pittsburgh. She also hangs out with her cat, Lucky — who, from what we hear, lives up to the name.