You Caught a Competitor Leveraging Your Brand Name in Google. Here are Your Options.

June 28, 2018 |   , , , , ,
Competitor keyword bidding

Branded search engine ranking positions (aka SERPs) can make or break your online presence within your market and your customers’ minds.

When a user performs a search, visitors click on the first ads or organic results that seem most relevant to them.

The chances of winning that click are higher when you show up in top positions on relevant searches.

For many years brands have tried to undermine competitors’ names to rank higher and poach visitors through covert PPC and SEO tactics. When this happens, competitors getting search visibility on your brand name become a huge detriment to your sales by hijacking your brand’s reputation.

Leveraging competitor brand names via search engines is a common tactic and an issue that must be addressed to maintain both your rankings and your branding.

Savvy competitors — often with agencies behind them — combat these challenges and capitalize on the opportunity.

Legal Questions – Is This Allowed?

It’s important to understand that leveraging a competitor’s brand name is quite common in digital marketing.

You may be thinking to yourself at the moment — is this even allowed?

Yes, yes it is.

For the most part, using such advertising tactics is OK provided you are not deceptive in your practices. This means that if you are intentionally trying to mislead searchers, you may find yourself in hot water.

You need to make sure you’re clean in your ads and other marketing materials by being upfront about who you are. And doing that well means representing specific reasons customers often prefer you over your competition.

Where courts have generally upheld advertisers’ rights to advertise — non-deceptively — on competitor brand names, this is America. Anyone can sue anyone for any reason, so legal costs are a real consideration.

With that disclaimer out of the way, let’s dive into how you can protect the reputation you’ve built against competitors trying to draft off of your brand.

AdWords Options to Address Competitor Bidding

Campaigns explicitly created to target competitor brand searches are expensive and typically produce low numbers of conversions.

If this is happening to you, take solace in knowing that your competitor is spending some serious cash. But you still want to reclaim what is yours and reduce any adverse impacts on your brand.

When reacting to competitors running ads on your company’s or product’s name in Google AdWords — and other search engines — you have some options.

Option 1: Protect Your Name by Running Ads on Your Own Name

Branded campaigns use your company’s brand name as a keyword. This play typically yields high conversions at a low cost per conversion – and the more your brand is known and trusted, the more impressive the results.

Salesforce often has to run ads on their own brand name in search.

As you can see in the above example, Salesforce is running Google ads on its name, taking up the top ad position. Two competitors – Pipedrive and SugarCRM – also run on Salesforce keywords, positioning themselves as an alternative to this well-known CRM.

Searchers click on ads at the very top of a page more often than other positions. This is especially true on mobile because the visual real estate is so much smaller.  By running these ads, Salesforce ensures searchers will see its ads first before seeing alternatives.

When you run ads on your name, you have a much better chance of influencing how searchers interact with your brand in the SERPs. This way you have more control of your campaigns, and you’ll always be first in search results on your brand.

Note: Some companies don’t like to bid on their name as they think that it’s an unnecessary cost, taking away conversions from organic search – clicks they don’t have to pay for. They also feel that bidding on their name is wasting money that could go toward reaching new searchers who aren’t looking for them. But if your competition is running on your name, do you really want people looking for you to see the competition first?

Option 2: Petition Google AdWords for Trademark Protection

We highly recommend trademarking your brand if you haven’t done so already. Be aware that it can take up to six months or more to receive a trademark even if you don’t face other companies with similar claims.

The significant benefit of having a valid trademark as that there’s a formal process to petition Google to disallow your competitors from using your name in their ads if you own a trademark.

They can still run on your name even if you have this trademark protection, but at least they won’t be able to use your name in the ad copy, except in very limited circumstances.

If you’d like to learn more, check out our step-by-step guide on how to protect your trademark in Google.

Option 3: Fight Fire with Fire

If you’re interested in going on the offensive, you can try to beat your competition at their own game and run ads on their branded terms. Just keep in mind that this tactic is prone to have the same high costs and challenges as discussed earlier.  Here’s why.

Search advertising platforms allow you, in theory, to run on almost any keyword you want, including your competitors’ names.  But in all cases, they want to make sure your keywords are relevant to your business.  Otherwise, consumers will have a harder time finding information related to their searches and the whole PPC model starts crumbling.

And since you aren’t your competitor, Google will quickly give those keywords in your account a low Quality Score.

Keywords with a low Quality Score (caused by low clickthrough rates and other metrics) will end up costing you more than average on a per click basis. If your keywords are not relevant to your brand (i.e., because they aren’t your brand), then your search advertising platform will make you pay for it. In a best-case scenario, your quality score for competitor’s brand names may peak at a 3/10.

Mailchimp competitor keyword alternatives

As we mentioned earlier, these kinds of campaigns come at a high cost and a lower chance of successful conversions. However, conversions don’t have to be the goal of this play.

Going on the offensive allows you to fight fire with fire if your competitors are already deploying these tactics. It will also draw some awareness to your brand for potential new customers who only knew about your competitor.

How to Respond When Competitors Use SEO to Leverage Your Brand

Several SEO tactics can solidify your SERP positions against competitors who want to rank in organic search for your brand name, or for when potential customers seek alternatives to your brand.

Much like the AdWords tactics listed above, you can either take a defensive route or get aggressive with your SEO keyword targeting.

Choose wisely, as this is the perfect time to heed Uncle Ben’s wisdom — because great responsibility is bestowed upon those who wield these great SEO powers.

Option 1: Ranking for “Brand Alternative” Keywords

To dampen your competitors’ efforts, consider creating a page to rank for brand alternative searches specific to your brand name. This page still aims to promote your brand as the better solution, but the idea is to optimize it with your name and “alternative” keywords to make sure it outranks your sneaky competition.

You can also supplement this tactic with content development and link building strategies targeting ‘brand alternative’ keyword phrases. Guest posts and other authored contributions optimized for brand “alternative” keywords can help take up valuable search positions. These opportunities also are good places score a link back to the page you already created.

By leveraging these two tactics, you can fortify your brand against alternative searches that your competitor targets with their SEO efforts.

Option 2: Fighting Back with Your Own “Brand Alternative” SEO Strategies

When your competitors step up their efforts against your brand, it’s time to consider going on the offensive from an SEO perspective. Some examples include previously mentioned tactics:

  • Your competitor running ads on your brand name
  • Optimizing a page on their website to rank for your brand name
  • Leveraging backlinks to improve their ranking for your brand name

Just like how competitors may create content on their site to rank for keywords related to your brand, you can do the same.

You can accomplish this one of two ways:

  1. Optimize for “competitor” + “alternative(s)” — Here you create pages specifically designed to target search users looking for alternatives to your competitor by optimizing for their brand names and “alternative” (e.g. “picasa alternative,”photoshop alternative,” etc.). This way, your brand you will begin to show up when people go to search for their name.

Below is an example of how Lawn Doctor compares itself to several competitors.

Trugreen alternative keyword example

  1. Optimize for competitor weaknesses — In some cases, search users may be considering a competitor, but also seeking choices.

For example, say you are a project management software looking to position yourself against Trello, a highly recognized competitor. You could try creating content which aims to rank for keywords such as “trello issues.”

Be warned: snatching a top search engine ranking using this approach is highly unlikely without some investment in aggressive link building tactics. But, this approach will undercut your competitor in the following ways:

  • They will lose long tail organic search traffic.
  • Awareness of your product will increase within their customer and prospect base.
  • You will convert new business opportunities from prospects who were not initially considering your brand as a solution.

Final Thoughts — Consult Your Legal Team

Please note: we recommend you consult your legal team to asses risk before trying the more aggressive tactics listed above. Keep in mind that there are times where using terms and phrases — specifically trademarked words, branded words — could have some legal implications.

SERPs can make or break your brand so make sure you are taking the necessary measures toward protecting them. Starting with a great defense (owning real estate and top ads on your name) is the best offense.  Ultimately, though, it’s your brand, and only you can decide how to solidify your place in Google search.

If you’re interested in learning how you can drive better results with search engine marketing, schedule a free digital marketing consultation.

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